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27.11.2025

The President: each solution, each service and each process must serve the interests of an individual

On November 28, President Shavkat Mirziyoyev participated in the solemn opening of the international forum dedicated to the issues of reducing bureaucracy, held at the International Congress Center in the capital.

The forum brings together high-ranking representatives of the governments of the Republic of Uzbekistan and the United Arab Emirates, foreign states and international organizations, leading experts in public administration, as well as members of the public.


Over recent years, 9 decrees and resolutions aimed at reducing bureaucracy have been approved in the country. The established public service centers, the Unified Public Services Portal, and the “Digital Government” system have made services accessible, fast, and transparent.


As a result of digitalization, an opportunity was created to provide 30 types of services in real time. This year only over 8 million services were provided automatically. Transitioning to electronic document management saves 23 billion soums annually for the population.


As was noted, in New Uzbekistan, a fully “Paperless Government” system will be implemented, implying a complete abandonment of paper document circulation. Of the existing 40 million documents, 25 million will be digitized, including 5 million already next year.


Annually, the performance of ministries and agencies will be evaluated through a special digital platform, and institutions and employees achieving high results will be rewarded.


After the opening ceremony, the President spoke with members of the public about the significance of the forum and the proposed initiatives. It was noted that the idea of “For the honor and dignity of the individual” is the foundation of all reforms in the country, and that at the center of every reform, decision, public service, and process must be the interests of the people.


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